Frequently Asked Questions

About Products

1. Where can I find product size information?
   Every product page includes a detailed size guide and product specifications. Please note that since our products are sold internationally, you may need to convert measurements between CN, US, and UK standards.

2. Why do some products lack material details or back images?
   We are continuously working to provide complete product information. While we strive to update all listings, some items might temporarily be missing material details or back images. Rest assured, we are committed to perfecting our product information to better serve your shopping needs.

About Order & Payment

3. How can I check my order details (product type, quantity, color, etc.)?
   You can review your order details during checkout by selecting "Order Details." After placing and paying for your order, an email will be sent from Gins Apparel. If you encounter any issues or suspect an order error, please contact our customer service.

4. What payment methods are accepted?
   Our checkout page accepts major credit and debit cards including Visa, Mastercard, Discover, American Express.

About Shipping

5. How long will delivery take?
   Typically, you can expect to receive your package within 5-15 business days. Note that pre-sale or out-of-stock items might require additional processing time. For more details, please visit our Shipping & Delivery page.

6. Why isn’t my order shipped after a few days?
   Orders are usually shipped within 3-5 business days. If your order seems delayed, please verify whether it includes any pre-sale items. You can also check the detailed order status in "Track Your Order"

About Discount

7. Can I use more than one coupon per order?
   Unfortunately, only one coupon can be applied per order. Coupons cannot be combined with other promotional offers.

8. Where do I enter my coupon code?

   • For PC users: The coupon code field is located on the right side when you click “CHECKOUT.”

   • For Mobile users: Click “View Cart” and you will find an "Enter Code" field below. Alternatively, if you click “CHECKOUT,” you can access the coupon field in "Order Details." After entering your code, please click “APPLY.”

9. Where can I find current promotions?
   Our homepage features all active promotions, and any available coupons will be automatically applied at checkout to give you a discounted price.

About Return & Exchange

10. Can I return or exchange items that are not shipped or out of stock?
    Yes. For items not yet shipped or out of stock, please contact our customer service first, then follow the provided instructions to arrange a return or exchange. Items that have already been shipped must be received before a return or exchange can be processed.

11. How do I initiate a return?
    To return an item, please submit your return request via our website. Follow the specific steps in the "Order Details" section, where you can find your tracking number and select “Return.” We accept return requests within 30 days of delivery, provided the items remain intact. Some items are non-returnable; please refer to our Return & Refund Policy for details.

12. Do I have to pay for return shipping?
    Yes, the return shipping fee is the responsibility of the customer. We encourage you to review our size guide and confirm all order details before placing your order.

13. Can I return an item to the address printed on the package?
    No, the address on the package is that of the overseas transshipment warehouse. To return your item, you must send it to our designated warehouse. After submitting your return request, you will receive an email with the correct return address and further instructions.

These FAQs are designed to help you navigate your shopping experience with Gins Apparel on ginsapparel. If you have any further questions, please don’t hesitate to contact our customer service.

Contact Us

Have questions? Reach out to us for quick assistance.

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